| Library & Information Management
Solutions |
|
|
|
| |
| |
| |
|
|
|
|
|
Autolib Support
Customer Support Service - Troubleshooting Problems |
|
|
|
The Autolib Customer Support Service is
on hand to help our customers with any technical problems or
user related issues that may arise with their Autolib system.
In order to address each problem or issue expediently, we have
set up several different ways in which the Autolib Support
Team can offer their help.
|
|
|
|
 |
|
|
|
|
Telephone Support
- 01280 817 864 |
|
|  Our
Phone Support Team is available during the week from 9am
to 5:30pm.
|
Support
for both technical problems / issues and general user
queries is offered over the phone. |
For
more complex issues and troubleshooting your
problem will be logged as a job by our support team and
you will be contacted with updates on our progress. You
are also able to track these jobs online. |
|
|
Email Support
|
|
|
For general queries or
problems using and installing Autolib products |
|
|
| For queries or troubleshooting regarding problems
of a technical nature |
|
|
|
|
|
|
|
|
Customer
Login Area
|
|
The Customer
Login Area is an interactive section of the autolib website
designed to facilitate the communication between Autolib
and its customers online. To enter, customers type in their
customer code and password in the top left of the web page
and click on the login button. Once inside the area, you
are able to carry out a number of actions detailed below:
|
|
|
 |
Autolib
Job Tracking - If a reported Autolib problem is not resolved
immediately, then it is logged
as a job. The online job tracking facility enables you
to keep up to date on each job that has been logged, detailing
the expected completion date, the specific actions carried
out to resolve the problem, as well as any jobs that require
your action. |
|
|
 |
Autolib
Support Forums - Ask our support team and other
users questions online, or search our
forums
for quick answers for your Autolib
problems.
Each
supported Autolib product has both a User Queries Forum
and a Technical Queries Forum, depending on the nature
of the problem or issue that needs resolving.
|
|
 |
Downloads & Updates
- Download updates and patches for your Autolib
product by accessing this page of the Customer Login
Area. Autolib documentation is also available here.
|
|
 |
Customer
Details - View and edit the contact and address
details in our records. Change your password to the Customer
Login Area. Keeping us up to date with your contact details
is essential for ensuring that our support is reaching
you.
|
|
For further information on the
Customer Login Area, including your login details, please
contact us at usersupport@autolib.co.uk. |
|
|
|
|
|
|
|
|
|
|
Online Remote Problem Solving
|
|
In situations where the
customer's IT policy and infrastructure (firewalls etc.)
permit it, we are able to carry out work directly on your
Autolib server desktops without the need to be on-site,
using specialised
remote access software. This has proven to be useful in
circumstances that cannot wait for an on-site visit to
be arranged. Contact
us to find out whether this service is applicable to
your system and IT infrastructure. |
|
|
|
|
|
|
